1. "All contact (personal/telephone/e-mail) I have had with staff (paid or volunteer) has been both professional and caring. All have gone out of their way to help and I have been overwhelmed at the support offered at crucial times.

The response of staff to my concerns/worries/questions has always been reassuring and encouraging. The Life FertilityCare treatment programme is very thorough and restores dignity and respect.

For myself and my husband, it has provided answers to questions which other fertility treatments we tried did not consider investigating. We are extremely grateful that the Life FertilityCare programme exists and feel very fortunate to be on it."

2. "Treated as a person not a number or a 'case load' as so often happens. Virginia, Margaret, Dr Carus, Elizabeth, the people on reception and monitoring the switchboard etc in fact everyone encountered at the clinic was kind, polite and caring."

3. "Approachable people who understood and were sensitive to our needs."

4. "The fact that we were treated as individuals, not as just another statistic. I felt that my concerns, worries and questions were addressed and dealt with sensitively – no matter how daft or unnecessary they might have been, and that my feelings and those of my husband were always taken into account, and made to feel relevant. Our treatment was successful, but even if it hadn’t been, we couldn’t fault the care we have and are continuing to receive."

5. "Very good"

6. "All staff are caring, patient and sensitive to the stresses of infertility. I know I can telephone at least two people if I have any questions at any time for both practical and emotional support. It feels personal to my medical needs."

7. "Very impressed with the expertise of the physician. Everyone very professional but also caring. More natural form of treatment than other methods and good value for money."